Frequently Asked Questions
Everything you need to know to start your next creative project.
What materials are included in your embroidery kits?
Our premium kits include everything a modern maker needs: high-quality cotton fabric with pre-printed designs, a polished bamboo hoop, DMC embroidery floss, stainless steel needles, and a digital guide with step-by-step instructions.
How long does shipping take for domestic orders?
We typically process orders within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while priority options are available at checkout if you are in a rush to start stitching.
Are your patterns suitable for absolute beginners?
Absolutely! We specialize in modern designs that are accessible to everyone. Each kit is labeled with a difficulty level, and our 'Beginner' series assumes you have never picked up a needle before.
What is your return policy if I change my mind?
We want you to love your purchase. You can return unopened and unused kits within 30 days of delivery for a full refund. Please note that digital pattern downloads are non-refundable once the file has been accessed.
Do you ship internationally?
Yes, we ship to makers worldwide! International shipping times vary by destination, typically ranging from 10-21 business days. Custom duties and taxes are the responsibility of the customer upon arrival.
Can I sell the finished products I make from your patterns?
Our patterns are designed for personal use and gifting. We do not permit the commercial resale of finished items or the redistribution of the patterns themselves without a specific commercial license.